Customer Care

Consistently receiving quality customer care is just one way Loan Portfolio Servicing conveys to you that we care for each client and their customers. You can rest assured that your loans are being serviced properly.

We all can recall a bad customer service experience. In many cases today, customer service is of no service at all. At Loan Portfolio Servicing, we understand the frustrations of bad customer service, which is why we conduct every interaction (both client and customer) with respect and integrity.

Customer Care services also include:

Quality Assurance Monitoring

Our calls are monitored and recorded regularly. Loan Portfolio Servicing’s Compliance group also performs audits of our reps.

Contact Channels

• Mail
• Phone
• Email
• Website (make payments)

Experienced Phone Representatives

• Equipped with all the skills needed to handle current and newly delinquent accounts effectively.

Customized Operations

• Manage portfolios of any size
• Choose how we interact with your clients

Why pay for technology, brick and mortar and all the resources that come with it when the experts al LPS can be your service center?

Contact us