Consistently receiving quality customer care is just one way Loan Portfolio Servicing conveys to you that we care for each client and their customers. You can rest assured that your loans are being serviced properly.
We all can recall a bad customer service experience. In many cases today, customer service is of no service at all. At Loan Portfolio Servicing, we understand the frustrations of bad customer service, which is why we conduct every interaction (both client and customer) with respect and integrity.
Customer Care services also include:
Quality Assurance Monitoring
Our calls are monitored and recorded regularly. Loan Portfolio Servicing’s Compliance group also performs audits of our reps.
• Website (make payments)
Experienced Phone Representatives
• Equipped with all the skills needed to handle current and newly delinquent accounts effectively.• Equipped with all the skills needed to handle current and newly delinquent accounts effectively.
• Manage portfolios of any size
• Choose how we interact with your clients